When you have a business where you may have people calling at all hours, you need to make sure that you have a way to get their calls. You never know what is going to be important, so you don't want to miss anything. There are different ways that you can do this.
Business Cell Phone
One thing that you can do is to use a business cell phone that you or your employees keep with you at all times. That will let you answer the calls from your customers immediately and at all hours. There are a few problems with doing this. One is that you end up having to pay overtime to employees to handle those calls. You also can end up getting calls during date night, while you are sleeping, or other inconvenient hours. While this may seem like the easiest way to do it, it will eventually turn into a problem, especially once your customers find out that they can reach you on your phone whenever they want.
Another option you can try out is to use an answering service, like A Tri-Cities Connection Inc. You have a contract with a particular service. When your business closes for the day, you make sure that all business phones are forwarded so that the answering service picks them up. The service will generally have a person that your customer is able to talk to. That person will talk to your customer and find out what the problem is or what the message is. They may also be able to answer some fairly simple questions, including things like what your business hours are or other similar requests. The service should never give out your phone number, so you won't have to worry about anyone calling you. If you are worried that you might miss an emergency that needs to be handled, you can also give the answering service a list of criteria, situations, or keywords that can let the person who answers your call know that it's an emergency and that they will need to contact you so that you can contact your customer. Otherwise, the service will take messages from those people who need to leave you information and you will be able to handle the calls the next morning.
Making sure that you get all the information from your customers is important. You don't want to miss any calls that may come in after hours.